Help Centre

Questions, answered plainly.

Everything about renting, listing and staying safe on SureKeys. If something here is still unclear, that is our fault — tell us and we will fix the answer.

Getting started

What SureKeys is and how to begin.

For tenants

Searching, inspecting and applying.

For agents

Verification, listings and tenants.

Trust & safety

Scams, disputes and your data.

Community

Neighbourhood discussions.

Pricing

What SureKeys charges.

Still stuck?

Ask in the community — neighbours answer questions about specific areas far better than any help page can.

Browse the community Browse properties

Questions, answered plainly.

Getting started

What is SureKeys?

Does it cost anything to browse?

Do I need an account to see a property's address?

For tenants

How do I know a listing is real?

How do inspections work?

Is there a limit on inspection fees?

Can I find a neighbourhood that isn't in your popular list?

What is the rent tracker?

For agents

How do I get verified?

Can I list properties for sale?

Can I list shops, offices and warehouses?

Which fees can I add to a listing?

How many photos does a listing need?

Trust & safety

What should I do if I think a listing is a scam?

Does SureKeys handle rent payments?

What happens to my documents in the vault?

Community

What are community pages?

Can agents post in the community?

Pricing

What does SureKeys charge?

Still stuck?